Map the risks before
they become the story.
Proactive scenario mapping and stakeholder protocols that protect your reputation before problems surface. For organizations that understand the cost of being unprepared and want their communications infrastructure tested before it matters.
From vulnerability scan
to tested protocols.
The infrastructure your team needs before the call comes.
Risk Register &
Vulnerability Assessment
A ranked inventory of your organization’s issues exposure, categorized by likelihood, severity, and reputational impact, with source mapping across media, social, regulatory, and stakeholder channels.
Stakeholder
Communication Hierarchy
A prioritized map of every stakeholder group with their information needs, preferred channels, notification sequence, and tailored messaging frameworks for each crisis scenario.
Scenario Playbooks
Detailed response narratives for your highest-priority risk scenarios, each with escalation triggers, decision trees, timeline projections, and pre-approved messaging templates structured by stakeholder groups.
Monitoring &
Escalation Framework
An early-warning architecture defining what signals to track, escalation thresholds, notification chains, and how monitoring data from Media Meter flows to the decision-makers who need it.
Response Protocol Manual
A consolidated document covering roles, authorities, activation procedures, and communication workflows. Designed to be referenced under pressure, with clear formatting and decision-tree navigation.
Holding Statements Library
A set of pre-approved initial statements ready to deploy within the first hour while your full response is being assembled. Each statement is tailored for your brand specifically.
Often Paired With:
Issues & Crisis Playbook Development
This planning service defines the scenarios and frameworks. Playbook Development under our Issues Management practice turns them into tested, production-ready crisis manuals with tabletop simulations.
Media Monitoring
Your monitoring and escalation framework needs a platform behind it. Media Monitoring through our Data and Analytics practice provides the real-time issue detection that activates your protocols.
Frequently asked questions
How is this different from the Issues Management parent service?
This subpage covers the planning and preparedness side: identifying vulnerabilities, mapping scenarios, building protocols, and designing monitoring architecture. The standalone Issues Management service category covers execution: active crisis response, playbook production with tabletop simulations, media training, and spokesperson development. Think of this as building the blueprint; the other is building and testing the house.
How long does issue mapping and scenario planning take?
A typical engagement runs four to eight weeks depending on organizational complexity and the number of risk scenarios. The vulnerability audit and stakeholder mapping are usually complete within the first two weeks, giving your team early visibility into priority risks while the full protocol development continues.
Do we need this if we already have a crisis plan?
If your plan is more than 12 months old, the answer is almost certainly yes. Media ecosystems, stakeholder expectations, and organizational exposure shift constantly. We frequently work with organizations that have existing plans but need a systematic review against current scenarios, updated stakeholder maps, and refreshed messaging frameworks.
Can this be tailored to Philippine regulatory and media dynamics?
That’s one of the core advantages. We’ve operated in the Philippine communications landscape for 21 years and understand how issues move through local broadcast, print, digital, and social channels. Our scenario development accounts for Philippine-specific regulatory bodies, media behaviors, and stakeholder ecosystems that international agencies may not fully grasp.
Talk to us about your
issues readiness.
The best time to prepare is before you need to. Tell us about your organization, and we’ll assess where the vulnerabilities are.